Refund & Cancellation Policy

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This page explains how rescheduling, cancellation, and refunds work for Root to Rise Coaching. These terms apply before payment and are part of our Terms of Service.

1. Introductory consultation ($35 CAD)

  • The introductory consultation is prepaid through Stripe.
  • Reschedule free of charge with at least 24 hours notice.
  • Cancellations with less than 24 hours notice are non-refundable.
  • No-shows are non-refundable.
  • If coaching proceeds within 30 days, the consultation fee is credited toward your selected program.

2. Coaching sessions and packages

  • Session length is listed on your invoice/checkout page.
  • Reschedule with at least 24 hours notice when possible.
  • Late cancellations and no-shows may be charged in full.
  • Unused package sessions expire 12 months after purchase unless noted otherwise.
  • Refunds are not offered for completed sessions.
  • If we cancel a session, you may choose a full refund for that session or a priority rebooking.

3. Workshops

  • Workshop fees are due as agreed on invoice or checkout.
  • Organization-led cancellations less than 7 days before delivery may be charged.
  • If we cancel a workshop, we offer full refund or rescheduling.
  • Custom workshop scope and travel terms are confirmed in writing in advance.

4. Digital resources and library items

  • One-time digital purchases are generally non-refundable after access is delivered.
  • Subscription products (if launched) will show billing cadence, renewal, and cancellation terms at checkout.

5. How to request support

For billing or cancellation support, use our Support page or contact us through Contact.